Location

We are Located at:

Box 400, 400 C Line Orangeville, Ontario, Canada, L9W 2Z7
V: 519.942.8000
F: 519.941.6061
MAP

Our Building

Picture of the Orangeville Hydro Building 

Welcome

logo of Orangeville HydroThank You for visiting the web site of Orangeville Hydro. As the local electric utility for the Town of Orangeville, we are proud of the fact we employ people in our community. For any questions you may have, please browse our site, or contact us directly using the various links provided on our site.


Information for Orangeville Hydro Limited customers on meters

On January 22, 2015 the Electrical Safety Authority announced it had directed Ontario’s electrical utilities (local distribution companies) to replace and discontinue use of a specific model of electrical meter: the Sensus 3.2 with remote disconnect. There are only 5,400 of these meters reported in use in Ontario which is less than one per cent of the 4.8 million meters in Ontario.

Orangeville Hydro Limited does not have the model of meters that are covered by ESA’s announcement.

ORANGEVILLE HYDRO WARNS CUSTOMERS ABOUT PHONE SCAM

Orangeville Hydro is warning customers of a “threatening” phone scam from people claiming to be from the company’s billing and collection department.

The “threatening phone call” is asking customers to immediately pay their electricity bills via electronic wire transfer or a credit card. The customers are told that if they don’t make the payment, their electricity will be disconnected immediately. The caller then asks the customers to call a number that connects them to a bogus hydro billing department.

Orangeville Hydro does not carry out collection activities in this manner. We always provide customers with their account details and offer multiple payment options and we advise that customers should never provide any personal information to unknown people over the phone, including their Orangeville Hydro account number.

Customers who believe they may be victims of a fraud or theft are asked to report the incident to the police.

Are You a New Customer or are you Moving?
Click HERE for our Applications for Service


NEW Orangeville Hydro billing and information toll free number 1-888-844-8493


Log onto Customer Connect and sign up for eBilling
Picture of new Customer connect site

 

Time-of-Use (TOU) Electricity Price Periods
(Current Time-of-Use prices in effect from November 1, 2014 to May 1, 2015)
2015 TOU Holiday Schedule
January 1, February 17, April 3, May 18, July 1, August 3, September 7, October 12,
December 25, 28 
*When a holiday falls on a weekend, the next weekday (that is also not a holiday) is billed at the off-peak price.

TOU

 

 

This is the hyperlink to Energy Company Sales Click the image above to learn more about Energy Company Sales
Click the image above to learn more about Energy Company Sales


NOTE TO LANDLORDS:
Orangeville Hydro Limited requires a Continuous Service Agreement from all landlords/property owners in order to continue service between tenants. If you have not returned the CSA sent to you earlier this year, the service will be disconnected between tenants until such time the agreement is received in our office.
Reconnection charges will apply prior to any service being reconnected.


Get Connected to a culture of conservation

Why is conservation important?
Conservation has an important role to play in meeting our power needs. Conservation reduces our environmental footprint by reducing the use of fossil fuels. It lowers energy costs and creates jobs in delivering related products and services. Conservation is also generally less expensive than building new generation.  By using electricity wisely, we can all better manage our electricity bills and help the environment at the same time.  Become a big part of the puzzle!
Conservation!

Mission Statement

To provide safe, reliable, efficient delivery of electrical energy while being accountable to our shareholders.....the citizens of Orangeville and Grand Valley.

Vision

To be acknowledged as a leader among electrical utilities in the areas of safety, reliability, customer service, financials and performance.