Welcome to Orangeville Hydro Limited!
Heres what you need to know to become one of our valued customers:
All our customers are required to sign an Application for Service.
Residential customers are also required to complete the Residential Consent Form.
Deliver your completed forms to our office during our office hours.
Customers are required to complete the Move Notification Form when moving.
Pre-Authorized Debit Form
Customers wishing to set up pre-authorized Payments must complete and sign the Pre-Authorized Debit Form.
If on equal billing, please review your equal billing amount as it may change throughout the year.
A security deposit may be required and must be paid before your electrical service is activated. Amount of Residential Deposits:
Non-electric Heat $150
Electric Heat $300
Amount of Commercial Deposits (Less than 50kW):
If we have history on a commercial customer the deposit is calculated based on 2.5 times the average monthly consumption based on 12 consecutive months within the last 2 years.
If we do not have history on a new customer, the deposit is calculated using 2.5 times the customers average monthly consumption based on a reasonable estimate.
Good Payment History:
The Good Payment History must occur during the most recent period of time with some of the time period taking place within the last 12 months.
If one or more of the following has occurred you do not qualify as a good payment history
More than one disconnection notice.
More than one NSF.
More than one returned pre-authorized payment.
Service has been sent out for disconnection or a trip has been made for collection.
Refunding Residential Deposit:
After 1 year of a good payment history the deposit will be applied to your account.
If a deposit has been refunded due to good payment history, however at a later date, the account no longer qualifies for a Good Payment History, Orangeville Hydro Limited has the right to request another deposit. This deposit is to be applied directly to your account so that it appears on your next bill.
We will review the status of the deposits every July to determine whether the entire amount of the deposit is to be returned or whether the amount should be recalculated to be increased or decreased. You may demand in writing, no earlier than 12 months after payment of a deposit that we review the amount of the deposit to determine whether the entire amount of the deposit is to be returned or whether the amount should be recalculated.
If you have any questions please contact one of our Customer Service Representatives at 519-942-8000:
Monday - Friday 8:30 a.m. - 4:30 p.m.
Our office is closed on weekends and statutory holidays.
As a landlord, you are responsible for hydro unless:
Your tenant has paid the required deposit and filled out the Application for Service; - a receipt will be given out once the deposit is paid.
A letter of reference has been accepted by Orangeville Hydro Limited to waive the deposit and the tenant has filled out the Application for Service.
Ensure that your tenant has paid the required deposit before you hand over the keys.
In the event that your tenant moves out, the account will automatically go back into your name unless the new tenant has contacted our office and provided the required documentation and deposit.
Please ensure we have your current address and phone number on file, so we can advise you if the account has been returned to your name.
Orangeville Hydro is now a member of Ontario One Call 1-800-400-2255.
Call before you dig - if you're planning an addition, building a fence, or anything else that requires digging a hole deeper than 30cm.
(12 inches) or digging in the vicinity of your meter, call us first. In order to ensure that there are no underground power lines in the area, we will be HAPPY to provide a cable locate free of charge during regular business hours. Accidentally digging into one of these lines can be very dangerous and expensive.
Always remember to Call before you dig - 1-800-400-2255. Please allow 5 Business Days notice to schedule.
Waiving the Residential/Commercial Deposit:
You will need to provide one of the following in order to have your deposit waived. A letter from another electricity or gas distributor in Canada confirming a good payment history or A satisfactory credit check from a recognized credit rating agency made at the customers expense.
If you notice tree branches growing too close to the power lines, please let us know. Orangeville Hydro will ensure their safe removal.
Critical Care Customers
If electricity is a medical necessity for any member of your household, please contact our office to make us aware of your needs. In the event of an electrical interruption, such information can aid us in responding to these critical needs.
If you notice any problems with local streetlights, call us for repairs.
If your meter is located inside your home, Orangeville Hydro offer $200.00 towards the cost of moving the meter to the outside of the building.
If you are moving, we require at least 24 hours notice before we are able to do a final reading during regular business hours, Monday to Friday from 8:30am to 4:00pm
Engineering Service Request
If you are rebuilding, upgrading or constructing a new service within our service territory, please complete the Service Request Form.
If you require Removal of a service, please complete our Service Removal Form.
The Ontario Clean Energy Benefit (OCEB) provides eligible customers a 10 per cent rebate on the total cost of electricity charges related to electricity consumption on their bills including HST. The Medical Declaration Form can be found Here.